1.
Authorization can be written or _________.
2.
deed A court document providing authorization
3.
Information that can be provided to an authorized third party must be only _______ _________.
4.
ANYONE is able to open a _______ ______.
5.
We can provide any caller ________ information.
6.
When a person passes away, they are ________.
7.
A document proving that a borrower has passed away
8.
To be able to handle the claim on behalf of the deceased borrower, a caller will need to submit _______ __________ proving they have taken ownership of the borrower's home.
9.
An executor of estate (EOE) will not be able to be named on any checks issued by the mortgage company unless they contact customer service to be added as a ________ __ _______.
10.
The only state where a public adjuster has the first lien position over the mortgage company, meaning Loss Drafts has to release the public adjuster's funds before funds for repairs.
11.
If we are accepting a contractor's proposal in place of an adjuster's report, we need an ________ _______ confirming that the claim payments were based on that proposal.
12.
This investor has a monitored threshold of $10,000.
13.
This loan type has a monitored threshold of $20,000.
14.
What legal status indicates a claim will automatically be monitored delinquent?
15.
When an claim event effects a large area of homes, the insurance company will issue _______ payments to tide homeowners over until they can send adjusters out to survey the damages.
16.
This is a digital version of a check that can be emailed in to Loss Drafts as long as the claim is Stamp & Go.
17.
When the entire structure of a home is lost in a claim event.
18.
If a borrower chooses to not use the existing foundation of the home when they are rebuilding, we will ask for _________.
19.
When a borrower submits paid receipts for out-of-pocket costs for the claim, management may approve a ___________ draw.
20.
If a borrower has tried to deposit the claim check without our endorsement, the bank will be able to issue a _______ ______ of the check which must be physically mailed in to Loss Drafts for processing.
21.
When a borrower advises they need to have a check reissued, we have to request a _____ ___.
22.
A check can only be reissued if the check status is ________.
23.
These can be found in the Communication History tab of the Module.
24.
The screen you see when you first sign into the module
25.
The tab you go to to open a new claim
26.
We typically search for claims using the ____.
27.
This is another place we can look for authorizations on the claim detail page.
28.
We can always find the investor and the loan type on the ________ page.
29.
This tab is a history of all checks that have been associated with the claim.
30.
Stamp and go checks will always be on ____ until they are mailed out.
31.
The check was ____ and has been sent to QC for approval
32.
Once QC has reviewed the claim and _____the draw, the request will be sent to the client
33.
We base the timeframe on the ______ date.
34.
In claim documents S stands for _____.
35.
In claim documents P stands for _____.
36.
In claim documents U stands for _____.
37.
Where we leave notes on the claim about the call.
38.
We send the procedure packet on the _________ tab.
39.
Other than the loan number, the next best way to search for a loan is by using the _______.
40.
You can input a verbal authorization you receive from borrowers to the _______ section of the claim detail page.
41.
This notification is used when a borrower has advised they are using claim funds to pay off their loan and we have the letter of intent & payoff quote on file.
42.
This tab shows all the events on the claim and is only for processors.
43.
The section on the transactions page where we received funds is the ______ transactions.
44.
The section on the transactions page where we released funds is the ______ transactions.
45.
____ is the transaction type you will see in the transaction tab when the check was endorsed and sent back to the brw for stamp and go claims.
46.
We should go back _____ weeks in communication history to understand what has happened on the claim.
47.
When a claim is closed we must _____ to notate the call.
48.
To properly open a new claim, once we choose the client and put in the loan number, we must hit the _________ icon.
