1.
BUILD THIS BY ACKNOWLEDING AND OFFERING TO HELP
2.
ASKING VERIFICATION AND PROBING QUESTIONS ON ISSUE
3.
CREATE CORRECT CASE TYPE AND TELL HOW WE'LL HELP
4.
SHARE INFO TO HELP CUSTOMER GOING FORWARD
5.
MAKE SURE THERE ARE NO OTHER QUESTIONS OR REQUESTS
6.
STATE REASON FOR CALL AND WHAT WE DID TO HELP
7.
WE MISSED MOST OF THE CATEGORY
8.
WE COMPLETED MOST OF THE CATEGORY
9.
WE COMPLETED ALL OF THE CATEGORY
10.
COMMON PRACTICE SUCH AS PLEASE AND THANK YOU
11.
THANKING CUSTOMER FOR CALLING
12.
USING THE COMPANY NAME AT THE END OF THE CALL
13.
THANKING CUSTOMER FOR THEIR BUSINESS
14.
USING OUR VOICE IN PLEASANT HELPFUL TONE
