1.
become emotional because their needs and expectations were not met
2.
occurs when expectations are not satisfied by one of the participating parties
3.
individual who consistently questions concepts; analyzes ideas in an orderly manner, detects flaws and potential problems and will identify alternative solutions
4.
combination of all other roles; they monitor progress and are flexible enough to step in to fill any gaps during the various stages of a process
5.
act of working with others to reach a desired outcome
6.
way of reaching an agreement in which all sides of the conflict make concessions
7.
way people handle negative experiences and disagreements
8.
individual who comes up with fresh and original concepts and ideas; very creative, recognizes alternative paths and understands the big picture
9.
individual who lays the groundwork for the project, ensuring the process moves forward to achieve quality results
10.
Individuals individuals who are obstinate, are rude and generally act without concern for others
11.
Behavior Style characterized as introverted, task-focused and detail-oriented
12.
recognizes ideas and new directions in the early stages and develops ways to promote them
13.
provides a process to correct a breakdown; the goal is to return the relationship to a normal state
14.
quality of being prepared, trustworthy and consistently performing well
15.
allows people to communicate with others, shows the person they are valued and communicates to people they are important
16.
process of working collaboratively with a group of people for a common purpose
17.
use of words to share information with other people, including tone of voice, rate of speech and word choice
18.
team members shift their focus from "I want to win" to "I want you and I to win"
