CH 7: Principle of Effective Communication

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1.
To have an interchange of ideas or information
2.
Words & sounds that make up the language we speak
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Body language, eye contact, and gestures
4.
Signs, symbols, and designs
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initiating the communication process
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Thought, concept that is being transmitted
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Account for 55% of body Language
8.
Putting your biases aside to understand
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What involves understanding another's feelings
10.
What ensures messages are clear and simple
11.
What ensures understanding through responses