HRO Universal Skills

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XVEJKBHJPTMPBJFAUPAWKKRHDKOBGW PSRKIOBSQRXZBWULCNOCZJVJEKDQAA YZXTCYITLBOEGVHWAROLUDHTRCQEEU VEWWMAXNFKLVIDGIULLCJJJPRZSUMR PTNXOGQHEGGDJGEASAVWSXPRPADGPF DEELDUWZMFCIQBMIJMVRJKJASDRKAR KXTZPUOTHUFPLGMGOIWHAAXBUPOFTA NRIXXBRWETJHPODEOVPCRXDSRBWPHF FHLUJJCTNJEVWUPDBSLNCCYRDORGYS REPEATANDRREADBBACKQCIWVFJETSL KJVHFLYRSAUPCCJNXAKBNVFDOHWTTK RDWDLESXGDGPXOMRXAXOUMEKUUOAAC ACTIVELISTENINGSRFPKXVXKICPLTE UJGEVMUPNVALIDATEANDVERIFYRCEH KRJNDSXCLYVAACZANACCRWYUYQXKMC AVBMPZKIDTUHXVYRTZGONHSQKOTHES FIFTYSIXSECONDCONNECTIONHQNJNS ICLARIFYINGQUESTIONSAJPPFSRWTO LETTERANDNUMBERCLARIFICATIONSR JCREIZTVOZPGRBLDFEDOFJOVKVFAQC
1.
ActiveListening
2.
EmpathyStatements
3.
ARCC
4.
PowerWords
5.
Star
6.
ClarifyingQuestions
7.
RepeatandrReadbBack
8.
FiftySixSecondConnection
9.
ValidateandVerify
10.
Sbar
11.
Crosscheck
12.
LetterandNumberClarifications