3.1

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1.
identifying customer wants and satisfying them
2.
a person or business that buys goods or services
3.
existing costumers buys from same brand
4.
comunicating with customers to make them loyal
5.
percentage of total market held by one brand
6.
buys goods and services for personal use
7.
very large number of sales for a product
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small speacialised segment of a market
9.
sub group of a whole market