1.
USED TO FILE CLAIMS AND SERVICE REQUESTS
2.
USED TO CAPTURE COMPLAINTS AND VIEW PREVIOUS COMPLAINTS.
3.
USED TO VERIFY IF THERE WAS ALERTS LEFT BY OTHER DEPARTMENTS POSSIBLY CAUSING CLIENTS ISSUE
4.
USED TO VERIFY THE CLIENTS OLD/MB ACTIVITY AND SEND D1 EMAILS
5.
USED TO HELP DETERMINE THE TYPE OF CLAIM BEFORE CONNECTING TO BOLT
6.
USED FOR CLIENTS INFO UPDATES, RELATIONSHIP STATUS, PREFERRED REWARDS AND CREDIT CARD PRODUCTS
7.
USED TO GUIDE THE CLIENT TO THE CORRECT DEPARTMENT
8.
USED TO TRANSFER CLIENTS AND ACCEPT CALLS
9.
USED TO ROUTE THE CORRECT CALLS TO YOU
10.
YOUR MAIN RESOURSE FOR KNOWLEDGE AND GUIDANCE ON CALLS
11.
USED TO RUSH CARDS WHEN CLIENTS CANNOT WAIT FOR USPS 'SNAIL MAIL'
12.
USED IN MOBILE BANKING AS A DIGITAL ASSISTANCE
13.
USED TO VIEW DOCUMENTS SENT TO THE CLIENT AND/OR SENT TO US BY THE CLIENT
14.
USED FOR SOLUTION CENTER, CALLER INTENT, FREQUENT OR REPEAT CALLER, MEMBERSHIP LENGTH AND ETC.
15.
USED WHEN A CLIENT ASKS DIRECTLY OR INDIRECTLY FOR A FEE REFUND
