1.
What the customer must pay us back if they cancel before their agreement is over
2.
An upset customer who has asked to speak with a supervisor but not necessarily cancel their account
3.
When a customer requests for their service to be put on hold
4.
The guarantee we offer to customers that we will keep coming back if pest issues persist
5.
The official title of an Office Expert in the Account Care team
6.
A recurring service that is tied to a service agreement
7.
__________ is reality - aCare lives by this phrase
8.
A situation where a customer says "do this or I will cancel"
9.
The feeling that motivates 99% of customers requesting to cancel
10.
TRUE OR FALSE: if a customer hasn't had their initial service yet but they want to cancel, transfer to Account
11.
What are the most common types of termites in Arizona?
12.
The official title of an Office Expert in the iSales team
13.
Maintenance service scheduled as needed for apartment/condos/townhomes with shared walls.
14.
Free ______ ________ performed by one of our Termite Experts. Does not include WDIIR (Wood Destroying Insect Inspection Report required by many lenders).
15.
Residential general pest bundled with termites is our ______ __________.
16.
An OE (non iSales role) can earn $50 for any new, recurring sub that is sold & ________.
