Customer Service 101

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1.
Integrity
2.
Tone
3.
Jargon
4.
Abbreviations
5.
Dependability
6.
Reliability
7.
Responsibility
8.
Accountability
9.
Follow-through
10.
Punctuation
11.
Current
12.
Determination
13.
Insurance
14.
Affordability
15.
IntegratedCase
16.
ThreePIIs
17.
Transfers
18.
ColdTransfers
19.
DHS
20.
MNsure
21.
Silver
22.
Plan
23.
CSR.