1.
Resolution type when the BA says "I should know this but I forgot how to do it"
2.
Resolution type used when the BA says "I'm driving right now, can you create the quote for me?"
3.
Resolution type used when the SA has been expired or deleted so the customer no longer receives notifications
4.
This primary and secondary case reason should rarely ever be used
5.
Resolution used if you created 3 new print listings in KGEN
6.
This field should have the issue, CUID Business Name and initials
7.
Secondary case reason and where ESS proposals are created
8.
Secondary case reason and where quotes are created
9.
This section should summarize what the issue was and how it was resolved in a few sentences
10.
The resolution reason used when there is a known CA clocking issue and a ticket has been open with IT
