1.
California state animal is a ______.
2.
Members or their representatives call the CSC to request __________ to Medi-Cal Dental Program providers, usually within their area.
3.
CSC staff respond to these requests using the _______________ call process
4.
These types of transfers are where the member is still ________________.
5.
If a same day referral is not possible, calls are referred to the CSC___________________.
6.
The member is referred to this team for ________.
7.
Responses are generated and mailed to members within _____ State workdays of initial requests.
8.
All appointments scheduled by the CSC are documented in _____.
9.
They are also reported to DHCS by the _________________ of the following month.
10.
Information reported includes:_________ from the member residence to provider office.
11.
Information reported includes:_________ (urgent, non-urgent or routine)
12.
Information reported includes:__________ (when the activity happened)
13.
Information reported includes: Date of _____________________.
14.
Beginning of sentence: The CSC uses the online, automated provider referral ________ of CRM--
15.
Middle of sentence: --and mapping software built into the online __________________--
16.
End of sentence: --to identify and refer members to providers in their area who accept ______________ patients.
17.
The system displays all providers accepting referrals based on: 1. __________ of member to the provider
18.
2. (orthodontist, endodontist, etc.)
19.
3. ______________ for a given provider
20.
4. ____________ of times referred.
21.
Provider referrals are also selected based upon _________ member needs
22.
These needs include things such as: 1._____________
23.
2. Language other than ___________
24.
3. Unusual or exceptional ____________.
25.
Based on the information shown on the screen, CSC representatives provide members with: 1. ________
28.
4. ___________ of Medi-Cal Dental providers in their areas who accept new Medi-Cal Dental patients.
29.
Callers are given ______ referrals whenever possible.
30.
____________ letters are generated by CRM that contain the same information given at the time of the call.
