1.
sexual advances, requests for sexual favors, and verbal or physical conduct of a sexual nature in the workplace
2.
Any oral or written expression of dissatisfaction
3.
Ex: Checking-Savings accounts, CDs, Loans(auto, personal), mortgage accounts
4.
Ex: Online-mobile banking, ATMs & ITMs, OOPS!, Debit Cards, wire transfers
5.
Complaints received on paper or by electronic means
6.
Complaints received in person, via telephone, video banking, or ITM
7.
Number 2 in 10-step checklist for complaints
8.
Bank generally responds to complaints within how many calendar days?
9.
All complaints will be reviewed by the _________?
10.
Discussion of one's _______ ________ is an example of sexual harassment.
11.
_______ against an individual who has complained about sexual harassment will not be tolerated
12.
If determined that inappropriate conduct has been committed by an employee, ______ _______ will be taken
13.
Number 1 in 10-step checklist for complaints
14.
If any employees believe that they have been subjected to harassment, the employee has the right to ____ __ ________
15.
Repeated use of a name or pronoun inconsistent with the individual's gender identity
16.
Number 4 in 10-step checklist for complaints
17.
ACB will not ______ any type of harassment in the workplace
