1.
BSN Treat Customer Fairly Charter (TCF) can be found in the Bank's ______
2.
Principle 3 of FTFC states that the Bank must provide financial consumers with clear, _______ and timely information on financial services and products
3.
In giving advice and recommendation to our customers, we must highlight to financial consumers that any inaccurate information provided by the financial consumers would affect the _______ of the recommendation or advice
4.
One of BSN's promise in delivering fair treamtement to our customers is to ensure that customers are provided with fair and ________ terms
5.
To effectively manage customer's complaint - the Bank will monitor and evaluate complaints nature and trends, analyze complaints received through effective monitoring and ______ analysis
6.
The Bank shall have controls in place to ensure that its staff, representatives and agents preserve the confidentiality of the information disclosed by financial consumers. This statement relates to Principle ______ of FTFC.
7.
As BSN staff, we need to uphold high standards of ______, integrity and professionalism in all dealings with financial consumers.
8.
One of the objectives of FTFC is to promote a culture where the interests of financial consumers are an integral part of the Bank’s business strategies and _________.
