1.
The technician gains information about the repair during the customer _______.
2.
When locating numbers on Kohler engine the technician will need model, ______ and serial numbers.
3.
When locating numbers on a Briggs & Stratton engine the technician will need model, type and ______.
4.
The acronym DOM stands for Date of manufacture. Another way to say this ______.
5.
The company that designed built and sold the piece of equipment.
6.
The make, model and year of an ATV will be necessary whenever looking up _______ and service information.
7.
A series of numbers and letters assigned to an item in order to distinguish it form other ones like it.
8.
Engine series numbers are often located near the ______ _______.
9.
A _________ approach is a step-by-step process.
10.
If the engine information is not etched into the engine block, it will be located on a ________.
11.
Hand held equipment often has the model number located on the ________.
12.
______ refers to the identifying the problem and it's cause.
13.
A systematic, step-by-step analysis of a problem.
14.
A list of procedures to be followed in order to arrive at a solution is a _____ chart.
15.
A book or online resource containing detailed service procedures.
