1.
When you search a loan # or property address in the Module and nothing is populating, this will most likely be a ____ _____
2.
We go here to open a new claim in the LD module.
3.
If you are speaking with a borrower or A3P, you must confirm the _______ __ _______ before collecting any claim information.
4.
We tell callers we are opening a _____ in the system and not a claim, so as not to confuse the caller.
5.
In the greeting, we ask for the ______ ________ to search for the claim.
6.
If the caller does not have a loan #, what system can you use to find it?
7.
After you have opened the claim in the Module, you navigate to ______ ________ to verify the account.
8.
If you are speaking with a borrower, you must confirm the contact information under ______ ________ ________.
9.
Before you can request a Procedure Packet, you must check ______ _______ to confirm the investor/loan type.
10.
Once you've confirmed the check amount, before you can close the Claim Detail box, you must assign an _________ _________.
11.
What must you provide whenever a borrower mentions the loss to their home?
12.
Where do you put the check amount in the Claim Detail box?
13.
To properly open a new claim, once we choose the client and put in the loan number, we must hit the _________ icon.
