1.
When you search the loan # and receive "Your Search Criteria returned no results", this is a trigger to open a ______ ________.
2.
We tell callers we are opening a _____ in the system and not a claim, so as not to confuse the caller.
3.
In the greeting, we ask for the ______ ________ to search for the claim.
4.
If the caller does not have a loan #, what system can you use to find it?
5.
"Did you receive a _______ _______ check with both your name and (BANK NAME) on it?"
6.
Where in the Module do you go to begin the process of opening a new claim?
7.
In step #5, what do you have to click to link the new claim to IIM?
8.
After you have opened the claim in the Module, you navigate to ______ ________ to verify the account.
9.
If you are speaking with a borrower, you must confirm the contact information under ______ ________ ________.
10.
Before you can request a Procedure Packet, you must check ______ _______ to confirm the investor/loan type.
11.
If you are speaking with a borrower or A3P, you must confirm the _______ __ _______ before collecting any information.
12.
When updating claim information, you must first ask if the borrower has received a copy of their _________ _______.
13.
What must you provide whenever a borrower mentions the loss to their home?
14.
What information do you ask for to fill out the Claim Total field in the Claim Detail box?
15.
Where do you put the check amount in the Claim Detail box?
16.
Once you've confirmed the check amount, before you can close the Claim Detail box, you must assign an _________ _________.
17.
What service does Loss Drafts offer to borrowers to keep track of their claim from home?
18.
"We ask that the check be ________ in case we need to deposit it for any reason."
