Welcome Initial Training - Day Four - Call Scoring

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1.
introduction
2.
greeting
3.
quality
4.
service
5.
completion
6.
call
7.
bonus
8.
points
9.
prerecorded
10.
branding
11.
1800brokers
12.
assistance
13.
thanks
14.
friendly
15.
energy
16.
smile
17.
clearly
18.
empathy
19.
connect
20.
listen
21.
teamwork
22.
focus
23.
questions
24.
appreciation