2.
people with issues uploading docs to mySBA email here
3.
where 3rd Party authorization forms can be found
4.
send Spanish borrowers who need to speak to their servicing office here, even if they have a hold
5.
system used to verify non-profits and accounts with no principals
6.
type of transfer to PPP/CAFS
7.
check here before referring to the Treasury
8.
borrowers email here with their confirmation number and to request next steps
9.
all our dreams can come true, if we have the courage to pursue them
10.
when providing guidance on calls to borrowers we must always be...
11.
it was previously believed that borrower's in this status were unable to use the SPP, but this has now been corrected.
12.
these notices were sent to borrowers regarding paying past amounts and advising they need to become current
13.
tab within ETRAN where we can see if a borrower is enrolled into the HAP
14.
if you get a foreign language caller and we don't have an agent who speak this language we add this for a...
15.
GH agents are NOT permitted to use...
16.
loans in this status are referred to the CESC if the borrower is unable to make a payment or has questions outside our scope
17.
before attempting to solve a caller's inquiry we should be...
18.
probing question that should be asked on every call?
19.
our teams placement out of June's EIDL Team ranking
20.
we refer here on every call, along with providing the URL
21.
system where we leave notes for calls
22.
tab within ETRAN where we view borrower's repayment info
23.
type of payment enlarged or created by the HAP
24.
most of our teams members are located here
25.
where we refer EIDL borrowers questioning their loan terms
26.
type of payment a borrower can make to become current
27.
period of time that the HAP reduces payments for
28.
transfer type for non-covid
