1.
behaving in a manner appropriate for your business setting
2.
a written agreement that once purchased, guarantees that the business is protected in the events of accident and injury
3.
physical and psychological responses to demanding situations
4.
the process of obtaining the information you need from your Guest in order to suggest services, products and solutions to their hair and body needs
5.
mental imprint characterized by a symbol or logo that is earned and belongs to a product, service, organization, individual and/or event
6.
the principles that guide your professional behavior
7.
professional products that are sold to Guests through your recommendations based on their hair and body needs
8.
process of using verbal and non-verbal signs that show the speaker you are interested in what they are saying
9.
the process of gaining a new Guest who was referred to you by an existing Guest, usually through a word-of-mouth recommendation
10.
the action of selling your Guest additional services and or products based on needs and solutions also known as 'add-on' services or products
11.
using your own words to summarize what you heard the speaker say
12.
a target that is planned, monitored and reached within a scheduled time frame
13.
percentage of dollars brought into the salon from Guest services and products sold by a particular stylist
14.
using words or language to communicate
15.
the accounting practice of maintaining and organizing all business records
