Chap 2 VOCAB

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ILFBGUESTNEMOM-LACITIRCCNIJH NBACK-OF-THE-HOUSE-EMPLOYEES MQYYKABACK-OF-THE-HOUSENRVBW YUPOXRYLCNYMNSSGWCRO-VISGTNB QAYWORD-OF-MOUTH-PUBLICITYIG LLGVPGTEPFJJI-NAVFRZFFASEC-O WIEEYOLPME-DESUCOF-REMOTSUCY WTABEVMQNJZOSPSSIWAIWZGE-YVA NYDJBOBW-IPWAPXGBTNFJXKNHYJG --MAXLVQXHKOVWZOSERVICETQBYD OSESUOH-EHT-FO-TNORFEAF-TYIK RE-CKGQECIVRES-REMOTSUCQDYQQ WRNOITCAFSITAS-REMOTSUCURWFS PVBLFCDWQCRWHRFUHVZASDEADXZJ CIVRUAIXEGAGYHTAPMETUCHLRCAS GCLEOIVECGAEHIXXWJOSRCGIVJJS SERVICE-ENCOUNTERMPPLIATOHNK DQXKID-BNRI-OVQMEBSVLZVYX-JS VLBXJCYPXBXUVZORHDOJFTGHZX-G FRONT-OF-THE-HOUSE-EMPLOYEES
1.
service
2.
customer-service
3.
customer
4.
guest
5.
empathy
6.
customer-satisfaction
7.
quality-service
8.
service
9.
service-encounter
10.
word-of-mouth-publicity
11.
front-of-the-house
12.
back-of-the-house
13.
front-of-the-house-employees
14.
back-of-the-house-employees
15.
customer-focused-employee
16.
critical-moment