1.
A list of items to be discussed or considered at a formal meeting
2.
de-escalate and experience, they are not accusing or belittling, you take responsibility for how you feel.
3.
more negative than I-messages, usually create a confrontation when you didn’t mean to do so at all, may be accusing and belittling, criticize the other person and place blame on others for how you feel.
4.
Making Process Identify the decision, gather information, identify Alternatives, weigh the evidence, choose among Alternatives, take action, and review your decision.
5.
Principles in Communication Be truthful and honest, active listening, speak non-judgmentally, speak from your own experience
6.
Goals The object of a person’s ambition or effort; an aim or desired result.
7.
Target a specific area for improvement
8.
quantify or at least suggest an indicator of progress
10.
state what results can realistically be achieved, given available resources
11.
specify when the result(s) can be achieved
12.
listening listening without reacting; allowing someone to speak, without interrupting. Not doing anything else at the same time, and yet not really paying attention to what's being said. Active listening is fully concentrating on what is being said rathe
13.
Esteem The value or importance you place on yourself.
14.
Discipline The ability to control one’s feelings and overcome one’s weaknesses, the ability to pursue what one thinks is right despite temptations to abandon it.
15.
Management Wide spectrum of techniques and aimed at controlling a person's level of stress, especially chronic stress, usually for the purpose of and for the motive of improving everyday functioning.
16.
Beliefs and ideas about what is important.
