1.
courteous, conscientious and generally businesslike manner
2.
establishing and maintaining a relationship between an organization and the public
3.
a paid communication which attempts to influence opinion
4.
process of planning, pricing, promoting, selling and distributing goods or services which help to satisfy a market’s needs and wants
5.
used to enhance, participate and understand a relationship
6.
when the receiver pretends to listen but is thinking of other occurrences
7.
receiver is physically hearing the words, but choosing not to acknowledge the words
8.
paying close attention to what is being said in order to fully understand the message
9.
truly understanding a message when the mind is quiet and free of distractions
10.
act of expressing thoughts through words
