First Contact Resolution

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1.
KPI
2.
WFO
3.
FCR
4.
Understand
5.
Analyze
6.
Enhance
7.
Communication
8.
Fix
9.
Behavior
10.
Anticipate
11.
Invest
12.
Optimize
13.
Support
14.
Ownership
15.
Improve
16.
Increase
17.
Performance
18.
Streamline
19.
Dashboards
20.
Analytics