Module 18

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1.
Bank
2.
Queue
3.
Quality
4.
Scorecard
5.
Monitoring
6.
Measuring
7.
Customer
8.
Satisfaction
9.
Philosophy
10.
Excellence
11.
Professionally
12.
Identity
13.
Assurance
14.
Increase
15.
Evaluation
16.
Fulfillment
17.
Operations
18.
Numerical
19.
Measurable
20.
Quantitative
21.
Qualitative
22.
Descriptive
23.
Observable
24.
Opening
25.
procedures