Best Pratice Manajemen Layanan TI 1

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1.
layanan
2.
perkembangan
3.
ITIL
4.
lima
5.
Service
6.
ITSM
7.
Risiko
8.
penting
9.
Eksternal
10.
konsumen
11.
kapabilitas
12.
desain
13.
portofolio
14.
Continuity
15.
lifecycle