1.
The process of listening, engaging, and reflecting what one hears.
2.
Physical or verbal behavior intended to cause harm or show hostility; can indicate passive non-compliance.
3.
A preconceived opinion or prejudice that affects perception and communication.
4.
Nonverbal communication using physical behavior, expressions, and mannerisms to convey information.
5.
The customs, social behavior, and beliefs of a group that influence communication styles and meaning.
6.
A condition causing a decline in memory, language, and reasoning that may hinder communication.
7.
When two people look directly into one another’s eyes; can indicate confidence, honesty, or confrontation depending on culture.
8.
Differences in communication styles and understanding among age groups.
9.
Social and cultural differences that may affect communication patterns and expectations.
10.
A conclusion or opinion based on known facts or evidence.
11.
Facts or observations not influenced by personal feelings.
12.
Careful watching and noting of facts or events.
13.
A restatement of what has been said, showing understanding and clarification.
14.
Social influence exerted by one’s peers to conform to their behavior, attitudes, or values.
15.
The use of appropriate, respectful, and professional vocabulary when communicating in a workplace or public-safety setting.
16.
A relationship based on mutual understanding and empathy that facilitates easier communication.
17.
A statement or thought showing comprehension of a past event or experience.
18.
Listening to understand, then paraphrasing to confirm meaning and understanding.
19.
A form of nonverbal communication that can express reflection, respect, or refusal; pauses can also influence meaning.
20.
A state of mental or emotional strain that can impact tone and communication.
21.
Opinions, hearsay, or emotional expressions influenced by personal perspective.
