Call Center Process

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1.
A transaction which requires two separate HRV calls to complete
2.
Needed when there is an R10/R07 placed to recover funds
3.
When a transaction that isn't fraud is pending and needs to be disputed
4.
Placed on the account to block all outgoing debits on a share
5.
When a member is requesting to defer their loan payment by one month
6.
A card limit that controls how much can be sent electronically through a third party cash handling app
7.
Where you go to locate a rejected ACH transaction
8.
When a card needs to be expedited and not sent through standard mail
9.
Rep Gen to use to add overdraft protection
10.
When a check through bill pay needs to be prevented from clearing
11.
Pre-Authorized "Credit" transaction, no pin required
12.
Members can call in and check balances without requiring them to speak with a TM