chapter 7 key terms

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KTQYAEPMJJLBVIQHNPYJZLIZCNHERI XAITVIHSERVICEBREAKDOWNMOSXYRI EWYKQJTRZYBCKGOOVEOBRCTXIPPTEF XZEHZDIDWUZOSUXSVKEHQLEDGRRUVY CIFEFXNWCSAUAYBOJYFQAATBAOEFII SAKFIYLFOINZANDRMCJEOTESYHMTLD UQGRUOXWOCKPLVGNFQIEAQNGVIOSER RVTPVYFRYRUVWMHRPCCGNRMHNBTNDT PTXVOWVDTYESZPDLYVLREBPUXISORI ZWVGIRYAIYXZTXWNRCNEEDSMATUIEK WGIWRPZRSLSEPOLAKMUAPOFHGICTVJ NLQBJWTVRZMTUJMENLGSHBNRYOECON FQGKGQRBENENMPQEATLQTKSFMNTEDQ KWEISOGFGDIKOTILRUSJJOJJHBAPNB EXUJLYSZRNVSMPLUYDEQQKMQHRRXAT DIFFICULTCUSTOMERZEQQZJEGUEEEP INDECISIVECUSTOMERSFSBXFRKDRSN PROBLEMSOLVINGMODELCEHBRLAIEIG EMOTIONREDUCINGMODELRCOUAOSMMP ZYMGGPJVYOYGTSCAZYLIVJTAQYNOOG GFGZAJKPLPRXJDDHOKGRIBCIGAOTRW UABWCTMYTRTPAUDCJBOQCGGHOFCSPA THIHMFMMQDBLBRPDUCBXEKFCQNNURM DVFAKLKKOVTDUJLKDLAOOYDSAHICES ZEHOTKZUGVGZALROIGJMPNHHSURFDS XXGSQEWULTALKTIVECUSTOMERWOHNP JHARHGCANHDHOLCXBXBLIAOUNDELUY MKZKUUAZEXTWSBFGWNWTOMRETSDWNA ZROBDFESEASFIKDBJTMCNFSUWXUDLG YHOEUHVOMEZYVMWVMSKBSWTFOJRPOB
1.
angrycustomer
2.
customerdefection
3.
customerexpections
4.
difficultcustomer
5.
emotionreducingmodel
6.
indecisivecustomer
7.
needs
8.
problemsolvingmodel
9.
prohibition
10.
rudeorinconsideratecustomer
11.
servicebreakdown
12.
serviceoptions
13.
talktivecustomer
14.
underpromiseandoverdeliver
15.
wants