chapter 7 key terms

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RALKGXWNFXRAZYIJXLYUTIVDSWPFNF DRNACMWMBBMWVAMUTHTHXEWUHORGCO SWOGWAWZHLRVCWJVTVXNSXABNSEVDG EKPMRTBLHPXXVWETNVNMQEWRZHVUSU VMHRKYOJEDRTSOGJIESIWLVESKIOPL ZIRIQDCGRHDSTFNRUKNTJDEMRLLNME HEANFZWUVIICZMXENCOBLVKOETEBJD HGLOGMRYSCVZBSWMLHIWSNRTMSDSCO BJAIPDJQPTAQFCJOXLTSCHESOERPJM XXFTKYUQFSOPIYSTAIPTIYMUTREZEG ODWCANEUTTYMCRTSAVOLJGOCSVVCFN ZNEEUOZKSMBHEYZUWWEENDTEUIOZCI NAEFSYFEEMPIPRPCSECDOMSTCCDKYV JFVECUSTOMEREXPECTIONSUATENSML NYCDEYQKKIBSEECVIDVMICCRLBALNO EKHRUHMJJUZLHJXIAERGOFEEUREYJS WNEEDSWWOVRLBSZTSJENACVDCESXUM QGBMRPSJJEHRQDJKPDSICPIIIAIKIE GBKOZZROFHHARRALDJUCUCSSFKMHDL ZCATLXVOSPVJOLXANCTUAJINFDOWLB ZMFSKQHEHCZWTNZTMIRDBOCOIORBQO BLPURMJONIQTUQCAMXDECXECDWPMJR BCDCHOBRZGBHETMZPNHRYNDNMNRVGP XMOWREQNXENIKIIWGSINTTNIOJERQR JADNWICUHBEYTQZITTAOSCIRKDDKXV JTXLHCXQHCLATIIYRNCIZPSOKHNNAD TATLKZLRUKHYWNORJAHTVDQEPDUUHG WHXYZKRJPLGCRJWNTWQOYMPDSJLXVR FOSHASPMHEIRCFLAXDJMHDMUHTSQLI QGABYZEWVIYLXSZJYBJEVBCRXGHHUW
1.
angrycustomer
2.
customerdefection
3.
customerexpections
4.
difficultcustomer
5.
emotionreducingmodel
6.
indecisivecustomer
7.
needs
8.
problemsolvingmodel
9.
prohibition
10.
rudeorinconsideratecustomer
11.
servicebreakdown
12.
serviceoptions
13.
talktivecustomer
14.
underpromiseandoverdeliver
15.
wants