1.
taken over the phone, information on the card number, card expiry date and the 3-digit security code would be needed-
2.
The reason we have a billing system-
3.
The billing system tells this person what food and drink has been sold-
4.
The name and address should be included on the bill-
5.
On the bill, details of food and drink should be included if they are ordered and...-
6.
a float should have a... of notes and coins-
7.
A payment point should have spare of these
8.
A piece of information from the payment point that'll help management-
9.
you should do this to the payment point and inform a manager if a customer is acting suspicious-
10.
Till doesn't balance, Longer to cash up, Theft accusations of cashier, Disciplinary procedures, Staff made accountable for discrepancies. These are all consequences if you don't report what straight away?-
11.
This is for anyone who uses the payment point-
12.
- Get people to have one of these in the float to confirm it's been counted. agree/accept/sign-
13.
customers could experience this due to lack of change-
14.
possible accusations due to the float not being counted-
15.
This will result in the takings being taken down when cashing up-
16.
more of this change is a good maintained float-
17.
Use these to access the till-
18.
Restrict this for the security of the till-
19.
A guest has complained they've been given the wrong change. Before arranging a till check with the supervisor/manager, you should do this first-
20.
To prevent the build up of notes and place them in a safe, this will reduce theft-
21.
Who you should inform politely that the supervisor/manager needs to authorise transactions if a card had been tampered with-
22.
Take these from customers if they are unable to make a payment-
23.
Place the record here if payment is unable to be paid-
24.
the name of the establishment procedures you should follow if customers dispute items on the bill-
25.
A customer may forget theirs when making a payment-
26.
Await this as the 4th stage of a card payment-
27.
Use this manual system if the PDQ system breaks-
28.
You should do this to customers details correctly-
29.
A type of voucher that could be used for this industry only-
30.
An extra charge placed on a bill to cover the cost of the service staff-
