1.
You can improve your ____ skills by previewing, questioning and visualizing.
2.
Considering your audience, asking questions, and using appropriate tone are examples of effective ___?
3.
Considering your audience and Proofreading are important guidelines for effective ___.
4.
___ communication includes communication with co-workers, supervisors, and other shifts.
5.
___ communication includes communication with customers and delivery drivers.
6.
Defining the ___ clearly is the first step in finding a solution.
7.
___ of a team best ensures that workers have current knowledge and skills
8.
Most service failures in logistics can be traced back to breakdowns in ___.
