51 Items: MRN • EMR • EPIC • TEAM • CARE • CALLS • PHONE • QUEUE • CHART • AGENT • NURSE • HIPAA • ACCESS • TRIAGE • VERIFY • PORTAL • CLINIC • DOCTOR • INBOUND • PATIENT • PAYMENT • SUPPORT • HEADSET • EMPATHY • HELPFUL • QUALITY • SERVICE • MESSAGES • OUTBOUND • REGISTER • SCHEDULE • TRANSFER • PROTOCOL • PRACTICE • PROVIDER • ACCURACY • COACHING • ENCOUNTER • TELEPHONE • GUARANTOR • EFFICIENT • INSURANCE • SCHEDULING • SPECIALIST • SUPERVISOR • COMPASSION • HEALTHCARE • RESOLUTION • APPOINTMENT • ...

50 Items: DHHS • CLAIM • EOHHS • EPSDT • HIPAA • APPEAL • BUNDLE • DENIAL • DENTAL • GLOBAL • MEMBER • NURTUR • VISION • DISEASE • GENERIC • PRIVACY • VOIANCE • APPROVAL • BENEFITS • CAREPLUS • MEDICAID • PHARMACY • PREGNANT • PROVIDER • REFERRAL • REJECTED • USSCRIPT • CELTICARE • DIAGNOSIS • DIRECTORY • DISCHARGE • EMERGENCY • GRIEVANCE • INPATIENT • MATERNITY • NURSEWISE • PROCEDURE • REIMBURSE • TREATMENT • ENROLLMENT • MASSHEALTH • OUTPATIENT • PREVENTIVE • RESOLUTION • ELIGIBILITY • ...

50 Items: huc • fall • covid • hipaa • stemi • triage • police • stroke • doctor • nausea • chapter • visitor • syncope • altered • limocab • security • codeblue • weakness • ambulance • influenza • onesource • insurance • workqueue • signature • morguelog • paramedic • chestpain • dizziness • complaint • wheelchair • ambassador • urgentcare • directadmit • unconscious • chargenurse • housecensus • primarycare • disposition • edtrackboard • patientlists • intoxication • ...

26 Items: RCA • PPE • OUT • BLUE • MISS • SBAR • RISK • HARM • ALERT • HIPAA • EVENT • VALUES • HUDDLE • CLABSI • FATIGUE • PROCESS • CULTURE • HYGIENE • VIOLENCE • REPORTING • OF COMMAND • RESTRAINTS • PRECAUTIONS • WORDS TO FIND: • RECONCILIATION • PATIENT IDENTIFIERS

50 Items: ndc • ppm • rcco • hipaa • quoted • macess • facets • claims • member • remarks • quality • preauth • facility • workflow • medicare • provider • outofcolo • medaccess • welldynerx • accumulator • firsthealth • attribution • graceperiod • formularies • eligibility • groupcontact • supportpoint • rxclaimdenial • reimbursement • authorization • documentation • outboundcalls • medicaidprime • youneedtoknow • talkingpoints • brokerofrecord • nonparprovider • ...

26 Items: RCA • PPE • OUT • BLUE • MISS • SBAR • RISK • HARM • ALERT • HIPAA • EVENT • VALUES • HUDDLE • CLABSI • FATIGUE • PROCESS • CULTURE • HYGIENE • VIOLENCE • REPORTING • OF COMMAND • RESTRAINTS • PRECAUTIONS • WORDS TO FIND: • RECONCILIATION • PATIENT IDENTIFIERS

53 Items: gms • day • key • team • next • Tone • call • mute • visit • Admin • check • HIPAA • cough • pains • Kudos • Aetna • Humana • health • matrix • agents • muscle • center • update • monitor • special • medical • network • tracker • address • together • recorded • wellness • headache • teamlead • security • insurance • mandatory • mandatory • objection • statement • Healthcare • cellphones • telehealth • interested • translator • Scheduling • membership • supervisor • interpreter • appointment • ...

25 Items: WVC • BSN • Data • HIPAA • Health • Record • Portal • Mobile • Support • Privacy • Nursing • Patient • Clinical • Decision • Security • Workflow • Analytics • Electronic • Telehealth • Automation • Vocabulary • Useability • Informatics • Gamification • Interoperability

33 Items: HIPAA • Health • Ethics • Disease • Symptom • Asepsis • Premium • Wellness • Pathogen • Immunity • Epidemic • Pandemic • Medicare • Medicaid • Teamwork • Diagnosis • Prognosis • Treatment • Infection • Insurance • Prevention • Antiseptic • Deductible • Disinfection • PublicHealth • Sterilization • Contamination • PatientRights • Rehabilitation • Professionalism • Confidentiality • Bonus: Coach that needs help changing his tire • ...

50 Items: QE • HOP • LIS • LEP • EOB • COB • CSR • PLAN • PLUS • ECHO • VOID • VALUE • HIPAA • IRMAA • COPAY • FRAUD • PSERS • DENTAL • EYEMED • VISION • CLAIMS • APPEAL • AUDITS • MENTOR • SENIOR • OPTUMRX • METLIFE • MEDICAL • SERVICE • REISSUE • PAYMENT • MANAGER • EXPENSE • STANDARD • MEDICARE • ELIGIBLE • CUSTOMER • MEDICAID • GRIEVANCE • TELEPHONE • MULTIPLAN • FORMULARY • INSURANCE • ENROLLMENT • EXCELLENCE • FULFILMENT • SUPERVISOR • PREPROCESSING • CORRESPONDENCE • SILVERSNEAKERS

52 Items: cat • dog • fun • los • fair • life • time • date • hipaa • teams • avaya • winter • summer • doctor • oneway • accept • manager • dspatch • swimming • concerts • training • lastname • transfer • greeting • roundtrip • firstname • callertype • production • memberpage • tripreason • sleepstudy • appointment • phonenumber • closingcall • locationpage • specialneeds • helplinechat • verification • mainfacility • schedulenext • recurringtrip • conferencecall • pickuplocation • ...

52 Items: KB • HMO • PPO • QLE • SPD • SBC • HRA • EOI • EOB • HSA • UHC • BOC • UMR • VSP • BCBS • HMSA • HDHP • Voya • Core • HCFSA • DCFSA • Copay • HIPAA • COBRA • Email • Cigna • Aetna • Rally • Claim • Towers • Siebel • Kaiser • Vision • Dental • Network • Trainer • TripleS • OptumRX • Details • Classic • Advocate • Itemized • Accident • Critical • Insurance • Dependent • Deductible • PeopleCare • Disability • Coinsurance • Prescription • KnowledgeBase

57 Items: skin • burn • hipaa • shock • bites • spine • labor • minors • gloves • vitals • triage • trauma • asthma • breech • medical • consent • implied • nervous • hygiene • impaled • gunshot • seizure • informed • evidence • dementia • skeletal • muscular • airborne • recovery • asphyxia • bleeding • chemical • naloxone • fentanyl • diabetic • placenta • delivery • emergency • dutytoact • expressed • pathogens • mechanism • treatment • poisoning • negligence • bloodborne • assessment • ...

60 Items: msr • los • van • par • mrb • lyft • nice • save • avaya • teams • ready • hipaa • citrix • parked • kronos • cancel • finish • verify • accept • newtrip • cleared • pending • process • willcall • dispatch • transfer • lyfttool • opentrip • override • greeting • callflow • protocols • scheduled • returnride • supervisor • tripstatus • conference • memberpage • healthplan • daysnotice • callertype • tripreason • autoanswer • access2care • paidtimeoff • tripremarks • schedulenext • ...

66 Items: OTC • CAPS • FILL • SICK • TRAY • BRAND • DAILY • FEVER • HIPAA • LABEL • OUNCE • PILLS • SHOTS • BEAKER • BOTTLE • DOCTOR • DOSAGE • ELIXIR • GLOVES • MORTAR • PESTLE • REFILL • REMEDY • TABLET • ALLERGY • BALANCE • BARCODE • BEDTIME • CAPSULE • GENERIC • INHALER • INSULIN • MEASURE • PATIENT • SPATULA • SYRINGE • VACCINE • COMPOUND • COMPUTER • COUNTING • DRUGGIST • HOSPITAL • LAXATIVE • OINTMENT • TINCTURE • VITAMINS • ANALGESIC • BIGPHARMA • BIOHAZARD • GRADUATED • INFECTION • MILLIGRAM • ...

10 Items: HIPAA _______ and security Rules • What regulation provides protection for health data? • In order to properly dispose of paper PHI you must _____ it • What is the three-letter acronym for protected health information? • What word do you put in the subject line to encrypt your confidential emails? • ...

70 Items: DOI • HAP • HAR • IMM • MRN • WOW • AUTO • BARN • DESK • DPOA • LWOT • MOON • MSPQ • PASS • RACE • COMP • AIDET • BADGE • ADMIT • HIPAA • JCAHO • LABEL • NURSE • SUITE • QUEUE • BEFAST • DENIAL • EMTALA • FAMILY • HEALTH • SAFETY • TRIAGE • BILLING • CONSENT • EMPATHY • PARKING • PATIENT • PRIMARY • PRIVACY • QUALITY • RESPECT • SERVICE • ACCURATE • ARRIVALS • GUARDIAN • IAMHENRY • KINDNESS • MEDICAID • MEDICARE • PRISONER • SECURITY • SURVEYOR • TEAMWORK • TRAINING • VIOLANCE • ADMISSION • BILINGUAL • EMERGENCY • ...

68 Items: ebt • awaa • iqcm • iqfs • iqch • awer • awes • clrc • aici • aiid • case • crpc • call • hold • mute • adcr • adcu • adci • food • time • reset • hipaa • abawd • access • locked • active • closed • client • denied • notice • number • income • limits • budget • flmmis • center • revoked • account • scripts • history • florida • address • service • medicaid • password • benefits • medicare • category • sequence • customer • handling • identity • transfer • issuance • expenses • community • parameter • templates • ...

78 Items: msr • los • van • par • mrb • lyft • nice • save • rude • avaya • teams • ready • hipaa • notes • citrix • parked • kronos • cancel • finish • verify • accept • polite • newtrip • cleared • pending • process • empathy • silence • manager • willcall • dispatch • transfer • lyfttool • opentrip • override • greeting • callflow • sympathy • patience • protocols • scheduled • complaint • translate • returnride • supervisor • tripstatus • conference • memberpage • healthplan • daysnotice • callertype • ...

83 Items: msr • mrb • van • par • als • bls • pto • lyft • nice • uber • cane • agent • fraud • waste • abuse • texas • teams • hipaa • minor • kronos • denied • accept • select • walker • denials • empathy • silence • helpful • quality • process • payroll • dispatch • transfer • holdtime • ringring • thankyou • redflags • pharmacy • auxillary • regionone • regiontwo • stretcher • pregnancy • protocols • passenger • signature • callertype • lunchbreak • wheelchair • callertype • assistance • positivity • ...

85 Items: msr • mrb • van • par • als • bls • pto • lyft • nice • uber • cane • agent • fraud • waste • abuse • texas • teams • hipaa • minor • kronos • denied • accept • select • walker • denials • empathy • silence • helpful • quality • process • payroll • jasmine • dispatch • transfer • holdtime • ringring • thankyou • redflags • pharmacy • courtney • auxillary • regionone • regiontwo • stretcher • pregnancy • protocols • passenger • signature • callertype • lunchbreak • wheelchair • callertype • assistance • ...

8 Items: Amanda Tzanov is ARC's • Caroline Hughey is ARC's • Compliance is the responsibility of ___. • Rules and regulations for patient privacy • Billing for a service a patient never received • Giving someone PHI that isn't authorized could be a ___. • There are ___ elements of an effective Compliance Program. • ...

105 Items: BMR • RCL • UCL • MOI • CTE • CPR • TORT • NATA • SCAT • SOAP • SOAP • SITS • HOSA • DEEP • HIPAA • ILIUM • VARUS • FOOSH • PRICE • ACUTE • EDEMA • NSAID • SPASM • HALLUX • STRAIN • SPRAIN • VALGUS • PLEXUS • LABRUM • LABRUM • TENDON • MEDIAL • DISTAL • FASCIA • ATROPHY • GLENOID • CARPALS • TARSALS • VERTIGO • AMNESIA • FLEXION • STINGER • LATERAL • FRONTAL • SAGITAL • CHRONIC • OMISSION • KYPHOSIS • LORDOSIS • SESAMOID • BURSITIS • TROCHLEA • MENISCUS • LIGAMENT • TINNITUS • CREPITUS • SWELLING • EFFUSION • EVERSION • ...

100 Items: new • wcc • uhc • pcp • dob • iud • hiv • ober • shea • king • pain • adhd • Test • labs • king • dunn • name • race • Shot • bcbs • evans • toler • Visit • covid • agape • Error • adult • aetna • cigna • pearl • phone • visit • email • pills • hipaa • chart • nurse • snyder • kocher • family • health • annual • vision • cancel • Health • humana • athena • criollo • wittman • patient • disease • florida • newborn • expired • merrill • selfpay • address • flushot • existing • papsmear • physical • vaccines • followup • schedule • ...

102 Items: van • suv • par • los • tef • tna • als • bls • gva • mrb • trip • cane • lyft • date • nice • sudan • avaya • teams • lunch • ready • break • hipaa • walker • accept • kronos • verify • citrix • newcall • newtrip • process • details • agentid • vendors • crutches • helpline • timecard • timezone • mscguide • training • memberid • schedule • personal • lastname • greeting • redflags • accepted • pickedup • protocols • stretcher • softphone • signature • extention • overrides • membertab • auxiliary • firstname • ...

101 Items: qa • van • par • suv • los • gva • mrb • msr • kpi • eta • day • dial • lyft • uber • date • time • nice • calm • fall • sedan • hipaa • avaya • lunch • happy • mouse • teams • member • pickup • doctor • claims • kronos • breaks • oneway • accept • verify • summer • winter • spring • shifts • manager • newtrip • punches • respect • empathy • process • headset • monitor • yeeting • dispatch • transfer • memberid • lastname • willcall • location • teamlead • existing • patience • lyfttool • calendar • keyboard • internet • ...

10 Items: The law that protects PHI • Always keep this a secret • Protected Health Information • Always ____ before you ____. • Never download any unapproved __________. • ______ error is the most exploited by criminals • Always report these devices to your supervisor or IT department • An attempt by criminals to get you to click a link or attachment in an email • ...

15 Items: Line of Business • National Provider Identifier • Groups that do not need an NPI • Department that signs up new groups • System used for Roster management tool • Missing and/or incorrect required fields • Third party vendor for dental/vision benefits • 10 digit code that includes numbers and letters • Third party vendor used to house data/pay claims • ...

16 Items: who we're trying to convince • class 1 federally illegal substance • a negative social view on something • defining aspect of the nurse leader role • vital to achieve optimal patient outcomes • 37 states and 4 territories have done this • working between teams towards a common goal • something HCP and patients need about this topic • ...

25 Items: Brachial • an artificial limb • opposite of flexion • crippling arthritis • medical term for fart • free from contamination • verbal threat to cause harm • a microbe that causes disease • the side not affected by stroke • violence that occurs in the home • osteo is one form of this disease • a brain disorder that causes seizures • this health care provides comfort care • ...

35 Items: Nurse Practitioner • Physician Assistant • Office for Civil Rights • Electronic Health Record • Advance Beneficiary Notice • Current Dental Terminology • Evaluation, and Management • Ambulatory Surgical Centers • Office of Inspector General • American Medical Association • Certified Professional Coder • Local Coverage Determination • National Provider Identifier • ...

25 Items: WVC • The recipient of medical care. • Relating to the direct care and treatment of patients. • Raw facts and figures collected about a patient's health status. • A controlled set of terms used to ensure consistency in data entry and analysis. • An abbreviation for Bachelor of Science in Nursing, an academic degree for nurses. • ...