Chapter 4

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1.
people concerned about the needs and feelings of others
2.
people who prefer well-organized, precise, and accurate information
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people who are analytic and enjoy processing complex messages
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people who are concerned with completing tasks and achieving goals
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involves sending yourself messages containing advice about better listening
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the learned process of receiving, interpreting, recalling, evaluating, and responding to verbal and nonverbal messages
7.
“Righty tighty, lefty loosey”
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imagine seeing a glass of port wine and the red navigation light on a boat to help you remember that the red light on a boat is always on the port side
9.
HOMES