1.
Regulation created to allow consumers to make informed decisions regarding deposit account
2.
A percentage rate reflecting the total amount of interest paid on an account.
3.
A term used on periodic statements which reflects the actual rate of earnings.
4.
Annual Percentage Yield should always be expressed to ____ decimal places
5.
Staff may use "APY" after using the full term Annual Percentage Yield at least ______.
6.
A customer simply asking about rates does not ___________ a request for written disclosures.
7.
Written disclosures must be provided to the customer ________ a new account is opened.
8.
The bank sends the first renewal notice approximately two weeks before the _________ date.
9.
When greeting customers, be __________ and show a willingness to help the customer properly.
10.
Anyone entering the bank is either a customer or a _________ customer.
11.
Even if you aren't helping the customer, you should be ________ on the teller line.
12.
People before _______.
13.
Employees need to be wearing their _____ ___ while working. *Cough* Brandon *Cough*
14.
You should not be eating or ______ gum while assisting customers
15.
Be an effective _______.
