Chapter 13

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1.
A collection of people who perceive themselves as a unified entity.
2.
This group shares few similarities.
3.
This group shares the same characteristics.
4.
THEORY This theory describes the reduced effort when a member realizes their contribution is unnecessary.
5.
The extent to which group members align themselves with the team as opposed to other groups.
6.
Teams designed to work together permanently.
7.
A situation where two parties have differing opinions or fail to reach an agreement.
8.
Interdependence where the output of one department becomes the input of another, creating a cyclical process.
9.
A type of communication barrier where one uses sarcasm and humiliation.
10.
A conflict resolution technique that is the most straightforward approach to dealing with conflict.