1.
You can search IIM using the * symbol, called the _______.
2.
Where we put notes in the module.
3.
After you have opened the claim in the Module, you navigate to ______ ________ to verify the account.
4.
This tab shows all the events on the claim and is only for processors.
5.
Before you can request a Procedure Packet, you must check ______ _______ to confirm the investor/loan type.
6.
The tab you go to to open a new claim
7.
When a claim is closed we must _____ to notate the call.
8.
To properly open a new claim, once we choose the client and put in the loan number, we must hit the _________ icon.
9.
This is another place we can look for authorizations on the claim detail page.
10.
We typically search for claims using the ____.
11.
In claim documents S stands for _____.
12.
In claim documents P stands for _____.
13.
In claim documents U stands for _____.
14.
We find documents in the module here.
15.
This tab is a history of all checks that have been associated with the claim.
16.
If the caller does not have a loan #, what system can you use to find it?
17.
If you are speaking with a borrower, you must confirm the contact information under ______ ________ ________.
18.
The section on the transactions page where we received funds is the ______ transactions.
19.
The section on the transactions page where we released funds is the ______ transactions.
20.
The screen you see when you first sign into the module
21.
Stamp and go checks will always be on ____ until they are mailed out.
22.
The tab in the module that shows the draws that have been disbursed.
23.
This tab in the module shows the checks that have been endorsed and released.
24.
Where do you put the check amount in the Claim Detail box?
25.
To add the inspection to the Module, you go to the __________ ___ on the sidebar.
26.
We send the procedure packet on the _________ tab.
