1.
When mortgage payments are made on time they are...
2.
A W9 is needed for all banks when the loan is in...
3.
Claim estimate from insurance company, needed before first draw
4.
Claim payment document from insurance company, needed before first draw
5.
Tax document needed to make check payable to third party
6.
Repairs completed without the use of a contractor
7.
Account on loan where claim funds are held during processing
8.
What is needed to release additional funds after the initial draw
9.
How we determine loan status for non-BOA & non-USDA loans
11.
The process where a check is signed and sent back to the borrower.
12.
The entity that represents the homeowner in a court case.
13.
The actual cost to replace a structure at its pre-loss condition.
14.
The amount the insured is responsible for in case of a loss
15.
The value of the damaged or destroyed item(s) at the time of the loss.
16.
A list of materials needed to complete the repairs
17.
Insurance provided on the mortgage company's behalf
18.
The maximum amount the insurance company will issue for a claim
19.
When the borrower's original adjuster's report does not include all the damages, the insurance company may issue _________.
20.
Once all repairs are completed, the insurance company will release ________ depreciation.
21.
Whose name is the Lender Placed Insurance claim check made out to?
22.
A supplemental document to the adjuster's report providing additional information about the payments.
23.
A requirement on every call, no matter the caller.
24.
An insurance agent will have to verify the _________ in addition to the claim or policy #.
25.
Authorization can be written or _________.
26.
Information that can be provided to an authorized third party must be only _______ _________.
27.
We can provide any caller ________ information.
28.
The tab you go to to open a new claim
29.
This is another place we can look for authorizations on the claim detail page.
30.
This tab is a history of all checks that have been associated with the claim.
31.
The check was ____ and has been sent to QC for approval
32.
We base the timeframe on the ______ date.
33.
In claim documents P stands for _____.
34.
Where we leave notes on the claim about the call.
35.
We tell callers we are opening a _____ in the system and not a claim, so as not to confuse the caller.
36.
If the caller does not have a loan #, what system can you use to find it?
37.
Where in the Module do you go to begin the process of opening a new claim?
38.
After you have opened the claim in the Module, you navigate to ______ ________ to verify the account.
39.
If you are speaking with a borrower or A3P, you must confirm the _______ __ _______ before collecting any information.
40.
Where do you put the check amount in the Claim Detail box?
41.
Which bank is specifically mentioned as to having a FedEx exception?
42.
"We ask that the check be ________ in case we need to deposit it for any reason."
