1.
What is the abbreviation for Online Health?
2.
What call status should be under 5 mins?
3.
What LOB is Keystone First?
4.
What is the first LOB for AmeriHealth Caritas PA?
5.
What should you review daily before and after commits?
6.
What info can you find in Skygen?
7.
What info can you find in Davis?
8.
Where do you go to ask questions with an ARA?
9.
Where do you go to request a 1:1?
10.
What does CE stand for?
11.
What system do you use to verify a member?
12.
What is the first thing you should with a caller/member?
13.
What is the name of the form that is completed on calls?
14.
What is the abbreviation for County Assistance Office?
15.
What LOB do you transfer?
16.
During the verification, what do the member have to give in its entirety?
17.
What line should a provider call be transferred?
18.
What website can a member possibly get assistance if their LOB doesn't offer?
19.
What is it called when you transfer your service form to a department?
20.
What is the abbreviation for Health Insurance Portability and Accountability Act?
21.
What is the abbreviation for Rapid Response Outreach Team?
22.
What is the UCCF form called?
23.
Where do you check for eligibility outside of IAD?
24.
What LOB should be transferred if not skilled?
25.
What is the PA State System called?
