1.
Select this status online when IT is working on your computer or phone, and you are unable to take a call when they work. A senior, supervisor or manager must be made aware.
2.
This status is only to be used when you need to call a member back for follow up or when a designated representative is making a tech call back. This is not for personal calls of any kind.
3.
Select this status when you go to lunch.
4.
Ready for a new call to come to you so you do not select the status when you're making a call out to a member or have an inbound call direct from member.
5.
Use this status when you need to run to get water, to the restroom, take a quick personal call. We should not see more than 10 minutes a day.
6.
Select this status when a senior, supervisor or manager has asked you to.
7.
Select this status when a supervisor or manager has assigned a task to you
8.
Select this status when attending a training session or taking online tests. Needs approval from senior, supervisor or manager.
9.
Select this status when you need to take care of personal matters such as getting water, going to the restroom or a personal phone call.
10.
Select this status only when you are going on vacation.
11.
Select this status when you need to do some work for the call that was just completed.
12.
Select this status when a supervisor or manager has asked you to meet with them.
13.
Select this status when leaving for the day or leaving for personal appointment. You will select this status when you clock out.
