1.
Listen carefully to their needs and say "I can help you with that."
2.
Walk them to the door and say, “Thank you for visiting and for being an AT&T customer!”
3.
Review the Order Recap and Customer Service Summary; offer to email it to the customer.
4.
Ask where they live, work and play. Always give your undivided attention and speak in simple terms the customer will understand.
5.
Be sure you’ve resolved the reason for their visit and ask, “Have I taken care of all your needs?"
6.
Offer a great customer experience by discussing AT&T advantages like Signature & appreciation offers and our best deals for all customers.
