1.
required for professional advancement; consists of the desire and ability for lifelong learning
2.
being able to evaluate arguments and information quickly, solve problems creatively and identify mistakes with efficiency
3.
transferring information from one place to another, whether it is vocally, written, visually or nonverbally
4.
positive work behaviors and personal qualities which make individuals more likely to gain employment and succeed in their chosen career
5.
values or standards which direct the way individuals interact with others
6.
ability to motivate people to accomplish a better result for an organization
7.
style of speaking or behaving
8.
requires gathering reliable information, assessing the information for answers and selecting a suitable solution based on the situation
9.
specific style of behavior in the workplace
10.
ability to cope with job stress which benefits an individual’s personal and professional life
11.
working effectively and efficiently with others
12.
ability to plan and execute control over the amount of time spent on specific activities to effectively accomplish goals in a timely manner
13.
a function of the ears; an intake of information
14.
concentrating on the speaker and what he/she says
15.
attaching a meaning to the speaker’s message
16.
being able to accurately recall and paraphrase something you have heard
17.
allows listener to acquire information, solve problems and persuade or dissuade the speaker
18.
allows listener to relax and enjoy the conversation; sometimes called passivelistening
