Call Center Challenge - Below are clues! Not the hidden words. All answers are one word

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1.
Prospects that have never given before
2.
The percent of prospects that donate
3.
Pledges and No pledges
4.
Contacts plus other call types that wont be called again
5.
The day that schedules are due
6.
Call codes that will be called again
7.
The best four legged animal that ever lived
8.
The required number of shifts you should work weekly
9.
Prospects who gave last year
10.
Prospects who have children that attend U of R
11.
What color you should avoid when calling
12.
One of the main reasons why we call
13.
When a prospect says yes!
14.
Statistic that tracks which pledges have been paid
15.
The groups prospects are divided in to
16.
The amount of stations in the center