1.
The confirmation that we have permission by the borrower to speak with a non-borrower about claim specific information
2.
A party who has received permission from the borrower to receive information regarding the claim.
3.
Another term for Insurance Company.
4.
Information that explains what is happening on a claim
5.
The mortgage company we take calls on behalf of.
6.
This is where a call comes through the warm transfer line
7.
A secondary borrower who shares equal financial responsibility as the primary borrower
8.
Added to the name of the borrower when they have been confirmed as deceased.
9.
A person who is designated by the borrower before they die as the representative of their estate.
10.
This is our phone system
11.
A number designated by the mortgage company used to find and identify a borrower's loan information
12.
Information that explains specifics about the loan.
13.
The address where the borrower recieves mail. Can be the same as the property address.
14.
A legal document that allows someone else to act on a borrower's behalf.
15.
The address of the property the borrower has their mortgage for
16.
Confirmation that we have the correct account pulled up in our system.
