1.
When a customer calls to cancel the card, they ask for ________ offer.
2.
All across American Express, we follow these _____ _____ values.
3.
To access the lounges worldwide, customers enroll into?
4.
Which product is associated with Air Canada in American Express?
5.
What kind of points are collected on the non-partner American Express cards?
6.
When you file a complaint what is the 4-letter word for the case filed?
7.
When you need to listen to a call, you can depend on this tool.
8.
To keep your system clean, what should you run every morning?
9.
Which hotel do we have a partner card with?
10.
Who is the top leader of the SBS team?
11.
Which group leads the unplugged sessions?
12.
What 3-letter acronym stands for customer callback?
13.
When a customer wants to speak to a supervisor, it is called an ________.
14.
What points are given to CCPs as prizes?
15.
When a customer wants a credit owed to them sent directly, it is a _________.
16.
When a CM wants to challenge a transaction, what do we file?
17.
When we ask for an ID to be scanned, we are using what platform?
18.
When assist can't be reached, what Slack channel do you message?
19.
Which company sends our card by courier?
