Are you certain you paid for an account? Most people who use this website don't pay for one because I offer so much for free already (you're welcome).
Use the username/email associated with your account. It is not necessarily the email address you initially registered with (if you changed your email), nor is it necessarily your PayPal email address.
Try every email address you have ever used. There is no limit to the number of email addresses you can check, so try them all.
Check for typos. If your browser is autofilling, it could be injecting a typo without you even realizing it.
Not receiving the password reset email? Check your spam folder or "All Mail". Not there? Your mail server is swallowing the email. IT needs to fix their filters. Slow, incompetent and/or unapproachable IT? Send me an email (from the email address associated with your account):
Do you know the right email address but lost access to it? I can update your email address if (and only if) you can provide sufficient evidence of account ownership. Acceptable evidence includes: the receipt, card fingerprint (card type, last 4, and expiration date), or some public record of your old and new email addresses (on a school website, for example). Email your convincing evidence to
Did Murphy's law get you? If you registered with a typo'd email address, and missed the big yellow warning about it, and logged out before fixing it, you're stuck. Send me an email with the approximate date of your registration, what the typo'd email address was (if you can) and I'll fix it